CANCELLATION AND REFUND POLICY

Cancellation & Refund Policy

This Cancellation & Refund Policy governs all bookings made through Triptrails . By making a booking on or through Triptrails, User acknowledge that you have read, understood, and agreed to this policy.

1. Triptrails’ Role (Important Disclaimer)

Triptrails acts only as a booking facilitator and intermediary between users and third-party travel service providers, including airlines, hotels, tour operators, transport providers, and other suppliers.

Triptrails:

  • Does not operate or control any travel service
  • Does not decide cancellation or refund eligibility
  • Does not guarantee any refund

All cancellations and refunds are subject to the terms, conditions, and policies of the respective service provider, which shall be final and binding.

2. Cancellation Policy – General

  • Cancellation rules vary by airline, hotel, tour operator, or service provider.
  • Some bookings may be non-cancellable and non-refundable.
  • Cancellation charges may include:
    • Supplier cancellation fees
    • Fare difference
    • Taxes (as per supplier rules)
    • Triptrails service or convenience fees

Triptrails’ service fees are non-refundable under all circumstances, including but not limited to cancellation, no-show, or unused bookings.

3. Flight Bookings

  • Flight cancellations are governed strictly by the airline’s fare rules.
  • Airlines may charge full or partial cancellation penalties.
  • Refundable fares may still attract airline and Triptrails fees.
  • No-show cases may result in zero refund, as per airline policy.
  • Schedule changes, delays, or cancellations by airlines do not automatically entitle users to a refund from Triptrails.

Triptrails shall not be responsible for airline operational decisions.

4. Hotel Bookings

  • Hotel cancellation policies vary by property and rate plan.
  • Some hotel bookings are strictly non-refundable.
  • Late cancellations or no-shows may result in full retention of booking amount.
  • Refunds, if any, depend entirely on hotel confirmation.

Triptrails is not responsible for hotel overbooking, denial of stay, or quality of service.

5. Tour Packages & Activities

  • Cancellation and refund rules are defined by the respective tour operator.
  • Certain services (permits, tickets, activities) may be 100% non-refundable once booked.
  • Partial usage of a package does not entitle the user to a partial refund.

6. Amendments & Date Changes

  • Changes to bookings (dates, names, sectors, etc.) are subject to:
    • Supplier approval
    • Availability
    • Applicable change fees and fare differences

Triptrails does not guarantee that amendments will be possible.

7. Refund Processing Timelines

  • Approved refunds are processed only after Triptrails receives the refund from the service provider.
  • Typical processing timelines:
    • Airlines / Hotels: 7–45 working days (may vary)
  • Triptrails is not liable for delays caused by:
    • Airlines
    • Hotels
    • Banks
    • Payment gateways

Refunds will be made to the original mode of payment only.

8. Force Majeure / Extraordinary Circumstances

No refunds or compensation shall be payable by Triptrails for cancellations caused by:

  • Natural disasters
  • Pandemics or epidemics
  • Government orders or travel restrictions
  • War, strikes, civil unrest
  • Any event beyond Triptrails’ control

Refunds, if any, will be strictly as per supplier policies.

9. Convenience Fees & Service Charges

  • Triptrails’ convenience fees, service charges, and administrative fees are non-refundable in all cases.
  • This applies even if:
    • The booking is cancelled
    • The service is partially or fully unused
    • The supplier issues a full refund

10. Failed, Duplicate, or Pending Payments

  • Bookings with failed or pending payments are not guaranteed.
  • Any refunds for duplicate or excess payments will be processed after verification and may take additional time.
  • Triptrails is not responsible for bank or gateway processing delays.

11. Disputes & Chargebacks

  • Users agree not to initiate chargebacks or payment disputes without first contacting Triptrails.
  • Any chargeback raised may result in:
    • Booking cancellation
    • Suspension of user account
    • Recovery of costs and penalties from the user

12. No Additional Compensation

Triptrails shall not be liable for:

  • Loss of enjoyment
  • Mental agony
  • Missed connections
  • Additional expenses such as accommodation, food, or transport

13. Final Decision

  • All decisions regarding refunds taken by airlines, hotels, or service providers shall be final and binding.
  • Triptrails’ role is limited to facilitating communication and processing refunds received from suppliers.

14. Governing Law & Jurisdiction

This policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts at Noida UP India.